Frequently Asked Questions (FAQ)
What payment options do you offer?
We offer a variety of payment options as below:
Credit or Debit Card
- Online via PayPal (Visa; MasterCard; Amex)
- Online via MOLPay (Visa; MasterCard)
Direct Deposit or Interbank GIRO
Cash or Cheque (made payable to Amplified Armature Sdn Bhd)
|Amplified Armature Sdn Bhd|
Email the scanned copy of the payment slip to firstname.lastname@example.org after your deposit with these details in your cover email:
- Order reference no.
- Your name and contact.
Financial Process Exchange (MEPS FPX)
We accept online FPX payments via Maybank2uPay and other FPX partner banks via MOLPay. You will see a full list of available FPX partner banks when you are at the payment section.
Do you offer non-credit card payment options?
Yes we do. Refer to MEPS FPX details above. We also accept payment via direct deposit and interbank GIRO. These options are readily available to you at the time of check-out.
Is shopping with AmplifiedHead.Com secure?
Yes. It is 100% safe. We use SSL (Secure Socket Layers), the industry encryption standard for all of our online transactions. Your personal information, including credit card details, gets encrypted when you make an order with us.
What is MOLPay or PayPal?
Amplified Armature accepts online credit card payment using PayPal and/or MOLPay (accredited by Bank Negara Malaysia). These payment gateway providers offer a secure online payment transactions system over the internet.
Why nothing happens when I click on the PayPal or MOLPay Payment button?
Your browser pop-up blocker could be turned on. You need to turn it off.
Why MOLPay/PayPal is on my billing statement instead of Amplified Armature?
That’s because our payment partner MOLPay aka NBePay collects payment on our behalf. Your paid monies get transferred to our accounts thereafter.
However, all your transactions are timely tracked and recorded at Amplified Armature with realtime payment transaction results. Thus it enables us to know your order and payment confirmation instantly.
How do I know if my payment was authorised?
When you submit your payment details, the PayPal/MOLPay payment service will request authorisation from your bank (card center). A fraud screening check gets done.
Upon which you will receive either a ‘successful’ or a ‘failed’ message on screen that confirms the result of your transaction.
If successful, a payment confirmation email is then sent to your registered email address at AmplifiedHead.com. This email will include the details of your purchase and your transaction number – a unique reference code.
Note: If you received more than one email confirmation but you only made one purchase, contact email@example.com explaining this. We will make the necessary order amendments and instruct PayPal/MOLPay to refund any excess/duplicate payments charged.
Why was my payment declined?
There are many possible reasons to this. Here are some common ones:
- You entered the wrong card or personal details, thus not matching the information held by your bank (card issuer).
- Insufficient funds available on your card to cover the purchase amount.
- Your card was recently replaced but not activated yet by the card issuer.
- Your card is not configured for internet transactions.
- There may be a problem with your card issuer’s authorisation system.
- You haven’t activated your card’s 3-D Secure (verified by Visa and MasterCard SecureCode).
If none of the common reasons above apply to your card and the problem persists, neither MOLPay, PayPal nor Amplified Armature can assist you any further. We urge you to then contact your card issuer to clarify the decline result or try again with another card.
You can also consider an alternative non-credit card or offline payment method.
Why can’t I login after signing up?
This is because you have not verified your account. Please check your inbox for the activation email that we sent to your registered email address. Click on the verification link in that email to activate your account.
What should I do if forgot my password?
Easy; go to the ‘My Account’ page and click on the ‘Forgot Password’ link. Enter your email address that you registered with us. Your password will be sent automatically to that registered email address.
How do I change my personal info and shipping address?
Go to ‘My Account’ page, login and amend your account details there.
Can I buy from AmplifiedHead.Com without creating an account?
Unfortunately you can’t. You need to create an account with us before making a purchase. Your contact details and address information are retrieved automatically from our data every time you login. This way, you would not need to type in your details every time you purchase from us.
Rest assured your contact details will remain confidential and will not be revealed or sold to anybody else.
How do I receive latest news and promotions from AmplifiedHead.Com?
Just subscribe to our newsletter, which we publish periodically. Or you can subscribe to our RSS Feed to get the latest updates about our new arrivals, best sellers and special deals.
How can I unsubscribe from the newsletter mailing list?
You can unsubscribe by emailing us at firstname.lastname@example.org with the subject line: ‘Unsubscribe’.
What are ‘Orders Received’, ‘Orders Processed’ and ‘Payment Receipt’ emails?
- Order Received: This email informs you that we received your order.
- Order Processed: This email confirms that your order was processed.
- Order Shipped: This email notifies you that your order was shipped.
Can I return an item after it is delivered to me?
Yes you can. However, we accept returns for defective items only. Please refer to our Return & Exchange Policy page for more details on our return procedure and policy.
What can I do if I can’t find a particular item I want at AmplifiedHead.Com?
Drop us an email at email@example.com or call us at 03-77326658. It will be our pleasure to assist you with this. We can source the required product for you or recommend an alternative at no charge at all.
What is your order delivery timeline after payment confirmation?
AmplifiedHead.Com is in a unique position majority of our suppliers are local dealers. Hence delivery cost and timeline is considerably reduced. Subject to stock availability – at the time of your order, we can ship out most items within 24 hours (Mon – Fri).
However, for certain low demand items, it may take longer. We keep them on a ‘re-order and fulfill’ status list. However, this does not mean ‘out of stock’. It merely indicates that the supplier has to send the goods over from his warehouse before we can ship them to you.
Low demand goods take about 7 – 10 working days to ship out but once shipped, we estimate that it arrives at your address within 24 hours.
What happens if you run out stock for an item I ordered?
Although we monitor our inventory very closely and constantly correspond with our suppliers’ on their status, stock availability may drop from time to time.
Therefore, in the event we run out of stock for an item you ordered, we will immediately notify you via email or phone call.
An option to wait or exchange for another available item is offered to you. You can also opt to cancel.
We encourage you to wait of course; as most times, stocks become available within 14 – 30 days. Having said that, if an item was ‘discontinued’ by the manufacturer and no balance stock is available, then a full refund can be arranged if you decide to cancel the order.