Common Answers to Common Queries
Credit or Debit Card
We accept card payments via:
PayWithSplit (installment plan)
Direct Deposit or Interbank GIRO
Amplified Audio Sdn. Bhd.
Although we monitor our inventory very closely and constantly correspond with our suppliers’ on their status, stock availability may drop from time to time.
Therefore, in the event we run out of stock for an item you ordered, we will immediately notify you via email or phone call.
An option to wait or exchange for another available item is offered to you. You can also opt to cancel.
Most times, stocks become available within 14 – 30 days. Having said that, if an item was ‘discontinued’ by the manufacturer and no balance stock is available, then a full refund can be arranged if you decide to cancel the order.
Subject to stock availability – at the time of your order, we can ship out most items within 24 hours (Mon – Fri).
However, for certain low demand items, it may take longer. We keep them on a ‘re-order and fulfill’ status list. However, this does not mean ‘out of stock’. It merely indicates that the supplier has to send the goods over from his warehouse before we can ship them to you.
Low demand goods take about 3 – 7 working days to ship out but once shipped, we estimate that it arrives at your address within 24 hours.
WARRANTY & RETURNS
All our products are covered by manufacturer’s warranty. The minimum period is 12 months. However, there are select models that get up to 3 years coverage.
Yes you can. However, we accept returns for defective items only. Please refer to our Return & Exchange Policy for more details on our return procedures.
Yes. It is 100% safe.
We use SSL (Secure Socket Layers), the industry encryption standard for all of our online transactions.
Your personal information, including credit card details, gets encrypted when you make an order with us.
You can’t find a particular item you want or is out of stock?
Drop us an email at firstname.lastname@example.org or call us at 03-76254593. We can assist you with this. We source the required product for you or recommend an alternative at no charge at all.
Alternatively you can add the ‘out of stock’ item to your wish list by clicking add to wishlist option available on our eShop.